Frequently Asked Questions

Custom Weddings + Events

What is the process of booking a custom wedding or event with Everose?

After filling out the inquiry form on our website, we will email you a link to our consultation calendar where you can book a phone or video consultation. After the consultation, we will send you a preliminary quote and a mood board that can be adjusted to your liking. Once you are happy with your quote and ready to book, we will follow up with a custom contract and a request for a non refundable retainer equivalent to 25% of the quote total. The remaining 75% balance is not due until one month before your celebration.

Is there an order minimum to design custom flowers with Everose?

Due to the many hours of conceptual development, communication, sourcing, designing and labor that go into custom florals as well as the cost of acquiring premium specialty flowers and foliage, we do have a minimum investment requirement of $2,500 for custom wedding florals and $1,500 for custom event florals. If this minimum does not fall within your preferred spending range, we encourage you to browse our a la carte floral menu!

How far in advance should custom floral planning begin?

For larger weddings we would recommend securing your date and beginning to plan your custom florals 10-12 months in advance. For smaller celebrations, four to six months of planning is usually adequate.

Can adjustments be made to the florals after signing a contract?

Absolutely! We understand that there are many moving parts involved in wedding and event planning and often times details are not finalized until close to the celebration date. We schedule a final consultation about four to six weeks before the big day and can accommodate most adjustments made in that time frame. Further details of these time frames will be outlined in your contract but we will always do our best to make every effort to accommodate any and all changes our clients need up until the day of their celebration.

What happens if the celebration is cancelled?

The 25% retainer paid at the time of contract signing is non refundable. However, if your event is cancelled before your remaining balance is due, you will not be responsible for payment of that balance. Once the remaining balance has been paid and your flowers have been reserved, we are unable to issue any refunds. Further details will be laid out in your custom contract!

What happens if the celebration is postponed?

There are lots of moving parts involved in postponing a wedding or large celebration, all of the specifics of postponing will be laid out in detail in the custom contract we send over for review.

How long will the florals last?

Unlike retail flowers, wedding and event florals are designed to be at their peak on the day of your celebration. Even if the pieces are well cared for, they will still decline in quality soon after the celebration. This decline in quality will happen much sooner for pieces that do not have a permanent water source and any pieces that are exposed to temperatures of 80 degrees or higher.

A La Carte Weddings + Events

What is the process of ordering flowers from the a la carte menu?

After filling out the order form on our website, we will email you a quote showing the total of all the pieces you are interested in as well as any potential delivery fees. Once you are ready to book, we will follow up with a custom contract and a request for a non refundable retainer equivalent to 25% of the quote total. The remaining 75% balance is not due until one month before your celebration.

How far in advance should flowers be ordered?

Depending on the amount of floral pieces you need, we would recommend ordering around 3-4 months in advance. As long as we are available, we should be able to accommodate orders made up to one month in advance of your celebration.

Is it possible to order a single item from the a la carte menu?

Unfortunately, no. We currently require a $500 spend minimum to order from our a la carte menu. This is because we purchase our flowers wholesale, meaning we are required to buy bulk quantities of each flower and foliage type used to design a floral piece, regardless of the actual amount of flowers and foliage that are necessary to create said piece.

How are florals from the a la carte menu received?

Your floral order can be picked up from our studio during business hours at no cost. If you would like your order to be delivered to your venue, we are happy to accommodate as long as a team member is available. Delivered florals will be dropped off indoors in an area of your choosing. Upon pick up or delivery, the flowers must be inspected and signed for by the client so they can approve of each piece. The order cannot be picked up or accepted by anyone other than the client. Delivery rates are calculated based on the distance to your venue and the size of your order. Please keep in mind that delivery is not the same as full service and our team members are not responsible for any set ups, room flips, tear downs, clean ups or for the collection of any floral pieces at the end of the evening.

What happens if the client is not happy with the quality of the florals?

We are very proud to say that since Everose was founded, we have never experienced a client being unhappy with the quality of our flowers or our designs, however, we do understand that there is a first time for everything. When the florals are picked up or delivered, we require the client to be available to accept and approve their order. Each piece will be shown to the client and signed off on to verify that the client is happy with the quality and design. If, at that time, the client is unhappy with the quality or design of any of their pieces they can choose to decline acceptance of any piece in their order that does not meet their standard and a team member will remove that item from their order. The client will then receive either a full or partial refund for that item, depending on the circumstances. We hope this is never an issue we will run into, but we understand wanting to know the protocol of any possible situation you may encounter while planning your celebration.

Can the florals be adjusted to better fit my celebration?

Unfortunately, no. The pieces in our a la carte menu are predesigned in a way that assures they can be created using locally available florals, foliage and hard goods. This means we cannot adjust the colors, flower types or design styles to better fit your event theme or color palette. If you are interested in custom florals, please fill out an inquiry for custom, full service florals and we would be happy to discuss your floral vision!

What happens if the order needs to be cancelled?

The 25% retainer paid at the time of contract signing is non refundable. However, if your event is cancelled before your remaining balance is due, you will not be responsible for payment of that balance. Once the remaining balance has been paid and your flowers have been reserved, we are unable to issue any refunds. Further details will be laid out in your custom contract.

What happens if the order needs to be postponed?

There are lots of moving parts involved in postponing a wedding or large celebration, all of the specifics for postponing will be laid out in detail in the custom contract we send over for review.

Can adjustments be made to the order after signing a contract?

We understand that there are many moving parts involved in wedding and event planning and often times details are not finalized until close to the celebration date. We can add additional pieces to your order anytime before the final balance is paid. If you need to remove items from your order we will do our best to accommodate, unless the removal or those items have a significant impact on your order size. Further specifics will be outlined in your contract. We will always do our best to make every effort to accommodate any and all changes our clients need up until the day of their celebration.

How long will the florals last?

Unlike retail flowers, wedding and event florals are designed to be at their peak on the day of your celebration. Even if the pieces are well cared for, they will still decline in quality soon after the celebration. This decline in quality will happen much sooner for the pieces that do not have a permanent water source and any pieces that are exposed to temperatures of 80 degrees or higher.